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PayPal Troubleshooting – Awaiting Authorisation of Email Address

This guidance advises on what to do if you get the error PayPal connection timed out or login failed when importing PayPal Transactions. Cause & Resolution This error is caused by the button requesting authorisation requesting permission for KashFlow to access your PayPal account not being ticked. To correct this, please make…

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PayPal Troubleshooting – Backdating

When you set up PayPal you’re asked to set a start date for when you would like to start importing transactions from. As you import, this date changes based on the date and time if the last import. If you would like to import transactions from the past you need…

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PayPal Troubleshooting – Deleted Transactions

If you have deleted PayPal transactions either in the staging area or that have already been imported then you will need to re-import these If you have deleted transactions and would like to reimport them you will need to delete everything you have imported up to the date of your…

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PayPal Troubleshooting – Line Items

This guidance advises on the PayPal Importer and your line items on your PayPal transactions. Cause & Resolution Unfortunately at the moment PayPal only gives us the description for the first line item on your PayPal sales and purchases and then supplies us with an invoice total.

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PayPal Troubleshooting – Security Header Not Valid

This guidance advises on what to do if you get the error 10002 – Security Header is Not Valid when taking payments via PayPal. Cause & Resolution The error message means that the API credentials you have entered are not exactly the same as what they have on file for you. To…

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PayPal Troubleshooting – Timeout

This guidance advises on what to do if you get the error PayPal connection timed out or login failed when importing PayPal Transactions. Cause & Resolution This error is caused by third party permissions not being enabled in your PayPal API settings. To correct this, please see Step 1 of our PayPal…

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