PayPal Troubleshooting – Timeout

This guidance advises on what to do if you get the error PayPal connection timed out or login failed when importing PayPal Transactions.

Cause & Resolution

This error may be easily fixed by following the below steps.

Go to Company Dashboard> Imports> Click Pencil Icon.

Once you have clicked on the pencil icon, you can then select Update or Update & Re-import.

If this doesn’t correct the problem you may need to work through the on the PayPal Guide to ensure it is set up correctly, please see Step 1 of our PayPal Guide.

If you believe the integration is set up correctly, please could you send an email to with all the details of the problem and we can look into this further.

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