PayPal Troubleshooting – Timeout

This guidance advises on what to do if you get the error PayPal connection timed out or login failed when importing PayPal Transactions.

Cause & Resolution

This error may be easily fixed by following the below steps.

Go to Company Dashboard> Imports> Click Pencil Icon.

Once you have clicked on the pencil icon, you can then select Update or Update & Re-import.

If this doesn’t correct the problem you may need to work through the on the PayPal Guide to ensure it is set up correctly, please see Step 1 of our PayPal Guide.

If you believe the integration is set up correctly, please could you send an email to [email protected] with all the details of the problem and we can look into this further.

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