If you have email delivery issues, you may need to change settings on your domain server to authorise KashFlow to send mails on your behalf. This can be done by editing SPF entries. The changes required are listed below.
Please note, these settings are controlled outside KashFlow and we are unable to help you make the required changes. Normally, the person who deals with your IT/websites will be able to help you make the changes required.
When you send emails via KashFlow, it impersonates you by using your email address as the sender address. This can sometimes cause problems if your domain name is set up with something called SPF.
This issue should be resolved if your administrator can make some changes to your DNS settings. You’ll need to add records of type ‘TXT’ through your hosting provider, domain registrar, or DNS provider. The value for this record should be:
v=spf1 include:spf.kashflow.com ?all
If you already have a TXT record with SPF information, you’ll need to add KashFlow’s servers to that record by adding the following to the record (before the last operator, which is usually ?all, ~all, or -all):