Clearing Temporary Internet Files

Temporary internet files are files stored on your computer that help webpage’s you’ve previously visited load faster.

Occasionally they can cause some glitches which could make web pages display old data or pop up with errors. In KashFlow, this can mean new customers you’ve entered aren’t being displayed in your customer list, or your invoice PDFs aren’t showing an updated amount (or worse, won’t display at all!).

Luckily the solution is quick and easy and just involves a few clicks in your browser to delete these files; this is known as clearing your temporary internet files or clearing your cache. Below you’ll find step-by-step instructions on how to do this for browsers including Internet Explorer 9, Mozilla Firefox, Google Chrome & Safari.

If you need any help along the way feel free to get in touch with support, we’re a friendly bunch and would gladly give you a hand.

Internet Explorer

  1. In Internet Explorer, click the ‘cog’ icon in the top right hand corner.
  2. Select ‘Internet Options’
  3. In the ‘General Tab’ you’ll see a section half way down labelled ‘Browsing History’, click the ‘Delete…’ button
  4. Tick the check boxes for ‘Temporary Internet Files’ and ‘Cookies’ (pictured right)
  5. Click the ‘Delete’ button
  6. Restart Internet Explorer

Mozilla Firefox

  1. In FireFox click the ‘Open Menu’ (3 horizontal lined icon) button from the  right of the menu bar
  2. Click ‘Options’
  3. ‘Privacy’ tab
  4. ‘Clear your recent history’ link
  5. From the drop down menu select ‘Everything’
  6. Under ‘Details’, ensure Cookies and Cache are ticked
  7. Click ‘Clear Now’
  8. Restart Firefox

Google Chrome

  1. In Chrome, click the ‘Customise and control Google Chrome’ icon (3 horizontal lined icon)
  2. Click ‘History’ from the list
  3. Click the ‘Clear Browsing Data’ button
  4. Select the ‘obliterate the following items from’ to ‘the beginning of time’
  5. Select the check-boxes for ‘Cached images and files’ and ‘Cookies and other site and plug-in data’
  6. Click the ‘Clear browsing data’ button
  7. Restart Chrome

Safari (on Mac)

  1. When in Safari, click the cog wheel icon on the top right menu bar
  2. Select Reset Safari from the drop-down.
  3. Select ‘Cache’ and ‘Cookies’ from the list
  4. Click the Reset button.
  5. Exit and re-launch the Safari

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