At KashFlow we value our relationship with you. Thanks to your continued feedback, we’ve been able to introduce many improvements to your KashFlow experience, which we believe fosters a genuine feeling of community between you our customer and ourselves. At the end of last year we ran a survey which generated many positive responses. However, there were some areas you asked us to address which prompted us to make some changes which we think will enhance your appreciation of our product even more than ever.

An app-etizing experience

Many of you took the time to point out that there were a lack of available add-ons in the KashFlow marketplace. To address this issue we introduced the ConnectMyApps platform to allow customers to integrate their account with a whole host of E-Commerce, Point of Sale and CRM applications including Ebay, Amazon, Shopify, Salesforce, ZohoCRM and Vend HQ.

You can watch a video demonstration here to see how ConnectMyApps synchronises data between KashFlow and leading e-commerce, CRM and POS systems.

What’s new?

One common issue that many of you raised was that you felt that you don’t receive enough updates on what’s new with KashFlow. Currently we are showcasing what’s new in the KashFlow software through regular product update videos. Click here to watch the KashFlow January product update to get an idea of what future updates might look like. And that’s not all. Look out for a monthly newsletter for KashFlow bookkeeping users alongside a brand new KashFlow payroll newsletter, coming your way soon.

Broadening functionality and workflow in Bank Feeds

Based on your feedback regarding Bank Feeds we implemented features that include:

  • Disabling auto matching and custom rules
  • Re-ordering rules – custom rules can now be prioritised before auto matching rules
  • Ignoring transactions
  • Auto matching tolerance reduced from £1 to 0p
  • Rule validation – if users delete customers/codes, affected rules are disabled when importing bank feeds

Confidence is key

You also said that KashFlow could do more to improve the general confidence that you have in our product. To tackle this, we completed the ‘Voice of the SME’ – an independent research project to ascertain the experience of our KashFlow SME base.

This valuable insight helped us understand what you find good and not so good about your KashFlow experience enabling us to address your concerns and increase the confidence levels in our products and services.

So that our new customers fully understand the KashFlow software we have doubled the size of our team to offer even more 1-to-1 demos. What’s more, all of our team have completed their accreditation programme to help small businesses more effectively. Don’t forget that we also host regular auto enrolment bite-sized webinars to help small businesses that are staging in the next 12 months. Visit our Events and Training page to keep up to date with all our activities and extend your knowledge.

Also this month, we launched a bookkeeping on-demand training video designed for both beginners and experienced bookkeepers put together to arm you with the practical skills to help you get the most out of KashFlow.

A big thank you!

We’re always grateful to hear your feedback and suggestions to help us learn how we can help you, so do please keep your suggestions coming! We look forward to hearing from you soon.

For a free no-obligation 1-2-1 demo just call the KashFlow on boarding team on 0844 815 5779.


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