customer satisfactionOver the summer we asked you to take part in a customer satisfaction survey which we are delighted to say, many of you took the time to complete.  It’s great to receive such insightful feedback and to use this information to learn how we can better your software. After reading every comment and tally up every survey, we have put together a list of actions as a direct result of your feedback.

An app-etizing experience

We have received a number of questions on whether we plan on launching an Android and iPhone app,  and we are delighted to confirm that both are due for release next year. Very soon you will have the ability to manage your accounts on the go through an intuitive smartphone application!

Improved multi-user experience

We’ve also listened to your concerns around improving multi-user functionality and we are pleased to announce that a new profile management section will be coming next year. This will allow you to amend a number of settings, plus you’ll be able to trace your own and other users activity through a detailed audit trail.

Bite-sized instructional videos

To help new users of KashFlow get a better grip of the software we will soon launch brand new easy to follow bite-sized videos covering key aspects of your KashFlow Software including invoicing, bank feeds, credit control, quotes and estimates, VAT and online payments, to name a few.

Making Tax Digital

Confused about the proposed changes in tax as part of HMRC’s ‘Making Tax Digital’ initiative? Well, don’t be! You can relax knowing that we will have you covered when we launch webinars to help ensure you are compliant with the changes that lie ahead.

Faster payroll is here

You can now pay all employees, in one company, with one simple click, within KashFlow Payroll. Your entire payroll can be run at the click of a button, anywhere anytime. You just need to select the employees you wish to pay and you can generate their payslips in one go.

Better level of support

Many of you said that you would like to see a better response from the KashFlow Support team. In response to your feedback, we have increased the size of the Support team by 25% with further recruitment ongoing, to better handle the demand from our client base. Once we become aware of a problem we will ensure to provide you with real-time notifications of any developments via social media, the KashFlow Knowledge Base and from within the main dashboard within your KashFlow software.

Share the love with KashFlow

Finally, we’d like to take this opportunity to thank you for taking the time to share your feedback with us. We know you love reaping the benefits of easy-to-use accounting and bookkeeping software and now you can benefit even more with our ‘Refer a Friend’ referral programme. If you recommend KashFlow to a friend and they become a customer, we’ll pay you 10% of their subscription for the whole time they use KashFlow, regardless of which package they are on. You could be earning up to £1.80 commission per month, per friend!

As if that isn’t enough, if your friends subscribe to the business + payroll package we’ll give them £1.50 off their subscription for 6 months. That’s £9! To get started, sign in with your usual KashFlow login details by clicking here – we’ll then generate a unique code for you which you can then use to start promoting KashFlow to your friends.

Thanks once again for your feedback – we look forward to hearing from you again when our next customer satisfaction survey goes out.


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