Hi, my name is Matt and I am Head of Customer Support at KashFlow.
I join the company with over 10 years’ experience in customer service/support working at many levels throughout my career, which has helped me understand and deliver excellent standards of service.
In my view, it is extremely important that our customers and my support advisors work together to improve and develop our service into an industry-leading entity that delivers exceptional value to our customers.
I believe that our customers’ feedback is pivotal to our success; it is key to the development and growth of my team, and its ongoing efficiency in resolving any issues that arise.
My vision for the future is one of exponential levels of growth for our team and the service we provide our customers.
If there is anything that I can help you with, get in touch with me: email@example.com.
Imagine that you run a software company. Now imagine that you charge customers to deal with their queries and problems. That doesn’t give you much of an incentive to make your software as easy to use and intuitive as possible. In fact, you’re better off doing the complete opposite – make the software hard to use, and you make more money from support charges!
We don’t charge for support. It’s completely free, no matter how much you need to use it. If you have a question on how to use the software then we think that’s our fault for not making it easier or more obvious in the first place.
Statistically, we know you probably found us because one of our existing customers told you how great the software is – a lot of new customers come through referrals from existing users. However, it’s also possible that you’re here as a result of a marketing campaign that cost us some of our hard-earned cash.
Assuming you now take up our offer of a free trial then you’re likely to have a few questions. If you get in touch with us and have a bad experience, then there’s a chance you’re going to go away and never come back. That’s a serious waste of marketing budget.
Maybe you’re already paying and have been with us a while – one bad support experience is all it takes to lose you as a customer. You can cancel your account with us at any time so we have to continue to earn your custom each and every month.
I’ve been here at KashFlow since it started and there were just two of us, so I know the silly hours that small business owners work. Quite often, it’s not until late in the evenings or the weekend that your phone stops ringing (if then!) and you get a chance to catch up on the bookkeeping.
That’s why we’re here in the evening and at weekends too, ready and waiting to deal with any questions you have as quickly as we possibly can.
Try KashFlow free for 14 days and you'll never look back. Promise.