MTD FAQ’s & Errors

Am I required to submit MTD submissions to HMRC?

If you are over the VAT threshold you must submit via MTD.

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What if my company is below the VAT threshold?

You are able to continue to submit VAT through classic VAT return method, however, you can still voluntarily sign up for MTD. Be aware, once you have done this you will not be able to return back to the usual VAT return method.

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I already submit my VAT through KashFlow – do I need to do anything for MTD?

Yes, from April 2019 the VAT submission in the software will cease to work. You will need to register for MTD on the HMRC website.

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I am getting an error message when I have attempted to send my MTD Submission, how do I fix this?

Please see this Knowledgebase article on error messages

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How do I create a new VAT return through the new MTD Submissions?

You don’t need to, HMRC will contact KashFlow and send your next “Obligation”. An Obligation is the VAT period you will need to submit for.

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What is an “Obligation”?

This is the VAT period that HMRC will generate for you and this will appear automatically in KashFlow under the Taxes tab once you have connected to HMRC.

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When will the obligation be created in the Taxes tab?

The obligation will always be created before, or at the start, of the period for that obligation.

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Will my submission/obligation be sent to HMRC automatically?

No, you will need to go to the Taxes, check the Details report to ensure all information is correct, and under the Actions column you will need to click “Submit to HMRC”.

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I want to delete a submitted return to HMRC but I don’t know how?

You are no longer able to delete submitted returns.

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My MTD submission has been received successfully, but I have found errors within the details – how do I correct these?

Please see this article on how to amend transactions that have been sent on a VAT return.

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What is an “Open” submission mean?

This means the submission has not yet been sent to HMRC.

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How to I amended items that are showing on an “Open” submission?

You can go back into invoices, purchases, or bank transactions and make any appropriate amendments. This will be pulled through to the “Open” VAT report straight away.

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Can I view the details of my submission before I submit this to HMRC?

Yes, you can do this by going to the taxes tab and under the “Actions” column you have the options to “View Return Summary” and “View Return Detail”.

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Can I still submit my VAT return if I haven’t signed up for MTD?

Until April 2019, you can continue to file your VAT returns as normal. After April 2019, if you are below the VAT threshold you will also be able to continue submitting as normal.  If, after April 2019, you are above the VAT threshold then you are required to sign up for MTD.  Your normal VAT submission will fail.

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When can I sign up to MTD with HMRC, and when would my first submission be?

You may want to take a look at this document created by HMRC to help you.

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Old items are pulling through to the VAT Return.

Following an update in January, the software will try and pull through transactions that it doesn’t’ recognise as previously being submitted on a VAT return before.

If you know that these transactions were definitely included on a previous VAT return, it is possible that these may have been edited after that VAT return was submitted which has lost the “Included on a VAT Return” indicator. As you are now no longer able to edit items that have previously been included on a VAT return this issue will no longer occur. To correct this, you will need to go to Settings | Advanced Settings and set the VAT reconciliation date to a date after the last transactions that you don’t wish to include.

Any items before the VAT reconciliation date will not be included on the next VAT return.

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I am a Partner, I use KashFlow Connect and I have an agent login for MTD, am I required to use this agent again for all of my clients?

You can select which clients you wish to submit via your own agent login details. If some of your clients wish to use their own MTD credentials they can also do this.

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Please sign up to MTD for VAT and connect your KashFlow account to HMRC in order to submit your VAT returns through MTD.

• User is enrolled into MTD Beta or it is after 1 Apr 2019
• User has never successfully connected to HMRC and retrieved an obligation
• User is below VAT threshold
• User is able to manually create VAT return and use Online Filing/Mark as Submitted
• User is encouraged to voluntarily sign up and submit through MTD
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You must sign up to MTD for VAT and connect your KashFlow account to HMRC in order to submit your VAT returns.

• User is enrolled into MTD Beta or it is after 1 Apr 2019
• User has never successfully connected to HMRC and retrieved an obligation
• User is above VAT threshold
• User is unable to manually create VAT return or use Online Filing/Mark as Submitted
• User must sign up and submit through MTD. Unable to submit VAT return by any other method in KashFlow.
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You are not authorised to submit VAT returns through MTD for the given VAT registration number. Please check your VAT registration number in VAT settings or Connect to HMRC using valid Government Gateway credentials.

• User is enrolled into MTD Beta or it is after 1 Apr 2019.
• User is currently connected to HMRC however KashFlow is unable to retrieve users obligations from HMRC.
• User may have entered an incorrect VAT registration number in VAT Settings which is not associated with the government gateway user ID and password used to connect KashFlow to HMRC.
• User may have connected to HMRC using a government gateway user ID and password which is not associated with the VAT registration number specified in VAT Settings.
For more detailed information on this please see this link
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You have provided an invalid VAT registration number. Please check your VAT registration number in VAT settings.

Invalid VAT registration number provided.

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You have already submitted a VAT return for this period.

• User has already submitted for VAT period in question via MTD.
• Could be using non-KashFlow MTD compatible software.
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Please connect your KashFlow Connect account to HMRC and seek authority from your client in order to submit VAT returns through MTD.

• KF Account is enrolled into MTD Beta or it is after 1 Apr 2019
• KF Account has never successfully connected to HMRC and retrieved an obligation
• KF Account is below VAT threshold
• Partner is able to manually create VAT return and use Online Filing/Mark as Submitted
• Partner is encouraged to voluntarily submit VAT returns on behalf of client through MTD. Unable to submit VAT return by any other method in KashFlow.

In order to do this the Partner must:

• Create an agent services account
• Link client to agent services account (“seek authority from your client”)
• Sign up client to MTD VAT on HMRC website
• Connect KashFlow Connect account to HMRC

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You are not authorised to submit VAT returns through MTD for the given VAT registration number. Please ensure your client has signed up to MTD for VAT and granted you authority. Alternatively please check the VAT registration number in VAT settings.

• KF Account is enrolled into MTD Beta or it is after 1 Apr 2019
• KF Account is currently connected to HMRC however KashFlow is unable to retrieve clients obligations from HMRC
• Client may not be signed up to MTD VAT
• Partner may not have linked client to agent services account
• Partner may have entered an incorrect VAT registration number for the client in VAT Settings which is not associated with the agent services account government gateway user ID and password used to connect KashFlow Connect to HMRC

Partner may have connected their KashFlow Connect account to HMRC using an agent services account government gateway user ID and password which is not associated with the clients VAT registration number specified in VAT Settings.
For more detailed information on this please see this link

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You have provided an invalid VAT registration number. Please check your VAT registration number in VAT settings.

Invalid VAT registration number provided.

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You have already submitted a VAT return for this period.

• User has already submitted for VAT period in question via MTD.
• Could be using non-KashFlow MTD compatible software.

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